There may be a problem playing a TV show or movie if the date and time set on your computer are incorrect. Windows 10.
There's no need to panic, all Macs include a built-in password reset utility. To get started, you will need to restart your computer. Press the Command and R keys at the same time when the grey screen appears and hold them until you see the Apple logo. Windows 8, Windows 7/Vista, Windows XP, Mac, Linux, Windows 10. Fix login issues on websites that require a username and password. Make sure Accept third-party cookies and site data is set to Always. With the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache.
Right-click on the clock in the lower right corner of the taskbar. Select Adjust date/time. Toggle Set time automatically to On.
Toggle Adjust for daylight saving time automatically to On. Toggle Set time zone automatically to On. Close Settings to save your changes. Restart your browser and try Netflix again. Windows 8 / 7 / Vista. Click or tap the clock in the lower right corner of the taskbar. Select Change date and time settings, then select Change date and time.
Set the calendar to the correct time and date including the year, then select OK. Select OK again.
Restart your browser and try Netflix again. Windows XP. Double-click the clock in the lower right corner of the taskbar to open Date and Time Properties. Set the calendar to the correct time and date, including the year, then click OK. Restart your browser and try Netflix again.
Clear browser cookies Your browser may be referencing an outdated or corrupted setting in the cookie file. Go to to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen. Select Sign In to sign back in and play your TV show or movie again. Restart your browser Sometimes restarting your browser can clear this issue. Quit your browser, restart it, and play your TV show or movie again.
Try another browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of, or and try Netflix again. Our web player works best on:. Google Chrome on Windows XP Service Pack 2 or later.
Mozilla Firefox on Windows Vista or later. Opera on Windows Vista Service Pack 2 or later. Private browsing, also called sandbox mode or Incognito mode, prevents Netflix from using cookies to store information needed to stream video from our service.
It may also force the Microsoft Silverlight plug-in used by Netflix.com to install every time you launch your browser. Internet Explorer: Internet Explorer may have private browsing set to enabled at all times. The following instructions are for Internet Explorer 8, but may work for other versions. If you are unable to locate Group Policy Editor, skip to the next step. Open the Group Policy Editor. Go to Start, type gpedit.msc into the search box and press Enter.
Navigate to Computer Administrative Templates Windows Components Internet Explorer InPrivate. In the Setting pane, select Turn Off Private Browsing. Select Edit Policy Setting and make sure the radio button Turn off InPrivate Browsing is enabled/filled. Firefox:. Close the Firefox browser and reopen it. Try Netflix again.
Chrome:. To turn off Incognito mode, simply close your browser window and reopen Chrome from your Start menu. In Internet Explorer, select the Gear icon ( ) or Tools from the upper-right corner of the window. Select Internet Options. Select the Security tab.
Select Trusted Sites, then select the Sites button. Uncheck Require server verification. Delete anything related to Netflix in the Websites: field. If you do not see anything related to Netflix, continue to the next step. Type.netflix.com in the Add this website to the zone field.
Select the Add button. Select the Close button.
Try Netflix again. Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files. Quit all open browsers - including this window!
You may want to print the following steps. Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window. Type%userprofile% and select OK. Open the Local Settings folder. If you do not see the Local Settings folder, you may need to enable hidden files and folders:. Click Tools.
Click Folder Options. Click the View tab. Select Show Hidden Files and Folders.
Now open the Local Settings folder. Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files. Quit all open browsers - including this window! You may want to print the following steps.
Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window. Type%userprofile%/appdata and select OK. Open the LocalLow folder. Open the Microsoft folder.
Open the Silverlight folder. Right-click on the is folder and select Delete. Open a browser and try Netflix again. Clear browser cookies Your browser may be referencing an outdated or corrupted setting in the cookie file. Go to to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen. Select Sign In to sign back in and play your TV show or movie again.
Restart your browser Sometimes restarting your browser can clear this issue. Quit your browser, restart it, and play your TV show or movie again. Try another browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of, or and try Netflix again. Our web player works best on:.
Google Chrome on Mac OS X 10.9 or later (Snow Leopard). Mozilla Firefox on Mac OS X 10.7 or later. Opera on Mac OS X 10.9 or later. Safari on Mac OS X 10.10 or later. Private browsing (also called Sandbox mode) prevents Netflix from using cookies to store information needed to stream video from our service.
It may also force the Microsoft Silverlight plug-in used by Netflix.com to install every time you launch your browser. Turn off Private Browsing in Safari:. From the Safari menu, select Private Browsing.
The Private tag ( ) will disappear from the right-corner of the URL bar. Turn off Private Browsing in Firefox:. Close or save all work in any open tabs. Click Firefox. Click Preferences.
Click the Privacy tab. Change the drop-down menu under History to Firefox will: Remember History. Click OK when prompted to restart Firefox. Turn off Private Browsing in Chrome:. To turn off Incognito mode, simply close your browser window and reopen Chrome from your Applications folder. The Netflix.com player uses the Microsoft Silverlight plug-in, which requires that your OSX profile has administrative rights. To confirm your account rights:.
Select the Apple icon in the upper left corner of the screen, then select System Preferences. From the System section:. In Lion (10.7) or later, select Users & Groups. In Snow Leopard (10.6) or earlier, select Account.
Make sure Admin appears under the current user name. If you are signed in as Admin and are still unable to watch, there may be an issue with the permissions on your account. You may want to retry the previous steps while signed in as a different user with administrative rights, or create a new Administrator account and try again. To create a new Administrator account:. Select the Apple icon in the upper left corner of the screen, then select System Preferences. From the System section:. In Lion (10.7) or later, select Users & Groups.
In Snow Leopard (10.6) or earlier, select Account. Select the Lock icon.
Enter your password. Select Add (+) below the list of accounts. Select Administrator from the New Account pop-up menu. Enter a name that you would like to use for the account.
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Enter the account password in the Password and Verify fields, and a hint to help recover the password. Select Create User. Ensure that the option to Allow user to administer this computer is checked. You may now attempt to sign in with the new Administrator account and retry Netflix. For more information about troubleshooting permissions issues in Mac OS X, we recommend contacting Apple. Quit all open browsers - including this window! You may want to print the following steps.
Select the Finder icon in your Dock. In the menu bar at the top of the screen, select Go. Hold down the Option (Alt) key on your keyboard and select Library. If Library is not listed, select Home and open the Library folder.
Open the Application Support folder. Open the Microsoft folder. Open the Silverlight folder.
Drag the is folder to the Trash. Open a web browser and try Netflix again.